Pending Email

Customizing the Pending Email Template in EventNook

The Pending Email is sent when a registration is marked as “Pending”, usually for events that require:

• Manual approval Required Registration Process for Verification or eligibility checks

• Manual Payment Approval such as Invoicing, Bank transfer or offline payment

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🕒 When It’s Sent

This email is automatically triggered:

• Right after a participant registers

• For registrations requiring approval or manual payment verification

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✏️ What You Can Customize

1. Subject Line

Example: Your Registration Has Been Received – {{eventInfo.title}}

2. Email Content

Include:

• Confirmation that the registration was received

• Reason for the pending status

• Expected timeline (e.g., “We’ll confirm within 2 business days”)

• Payment or document instructions (if needed)

• Organizer contact info

Tip: Use placeholders like {{eventInfo.title}} or {{order.firstName}} for personalization.

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🛠️ How to Edit

1. Go to Event Dashboard > Registration Settings > Email Template

2. Select the Pending Email

3. Edit the subject and message content

4. Save your changes