General Registration - FAQ

📝 Registration & Form Customization

1. Can I remove the email field from the registration form if I’m not using confirmation emails or QR codes? The email field is mandatory for backend processing. However, EventNook can help hide it from the visible form and use a default dummy email address. You’ll also be able to disable auto-confirmation emails. 👉 Contact EventNook support to apply this customization.

2. Can I collect signed documents like an indemnity form during registration? Yes. You can include:

   • A downloadable PDF link for the form

   • A File Upload field for attendees to submit the signed document.

3. Is it possible to add PDFs or Word docs to the registration page for viewing? Yes. Use a custom form field with an Info Paragraph and upload the document or provide a download link.

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💳 Payments & Discount Codes

1. What does “PAYMENT PROCESSING” mean in Incomplete Orders? It means the attendee started the payment process, but it hasn't been completed. This could be due to:

   • User distraction or uncertainty

   • Card issues or connectivity problems The order will stay in this status until it completes or times out.

2. Can I find out who chose invoice vs. Stripe for payment? Yes, go to Reports > View Orders, and filter by Payment Type.

3. How do I find which guests used discount codes? Go to Reports > View Orders, display the “Discount Code” column, and search as needed.

4. Can we hide the discount code field if not using it? Yes, go to Registration Settings > Ticket Widget, and toggle off Enable Discount Code.

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📧 Email & QR Code Handling

1. Can we prevent confirmation emails from being sent? You can't fully disable them, but you can hide details (like QR codes) in emails for specific ticket types. You can also request EventNook support to suppress the emails completely.

2. Can all attendees in a group receive confirmation emails, not just the primary buyer? Yes. Go to Settings > Email Template > Settings and enable "CC to Attendees in Group". Alternatively, send a separate mail via Send > Email to Attendees with individual QR codes.

3. What’s a good image size for a QR code e-ticket banner? Recommended dimensions: 1000px x 400px.

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🔧 Event Microsite & Button Customization

1. How do I move the “Register” button to the bottom of the event page?

   • Go to Site Content > Landing Page Setting and disable the default "Register" button.

   • Add a custom Register button (image or HTML) at the bottom of your event content.

   • Link it to your Direct Registration URL (found in Site URL settings).

2. Can I change the “Register” or “Add to Calendar” button text? Yes, go to Settings > General > Label Text & Message, then update the button label text (e.g., change to “RSVP Here” or “Save the Date”).

3. Can I customize the registration page URL? Yes, go to Site URL > Customize Site Unique URL.

4. Can I upload a company logo or banner to the registration page? Yes, you can add branding to:

   • Registration Page (via Info Paragraph in Event Information)

   • Emails

   • Receipt & Invoice

   • Thank You page

5. Can I change the background color of the site?

   Yes, you can customize the background of the site and branding. It will be under advanced customization service and contact to EventNook team for customization request.