Email Template
Customizing Email Templates in EventNook: A Quick Guide for Organizers
EventNook allows organizers to fully customize the automated emails sent to registrants and attendees throughout the registration process. Whether it's confirming a successful registration or notifying about a cancelled registration or order, email templates help you deliver clear, branded, and timely communication to your participants.
There are three types of email templates you can customize in EventNook:
1. Confirmation Email
Purpose: Sent automatically when a participant successfully completes registration.
When It’s Triggered:
Immediately after a completed registration
After payment confirmation (for paid events)
What You Can Customize:
Subject line (e.g., “🎉 Your Registration is confirmed - {{eventInfo.title}}”)
Body content: Include a thank-you message, event details (date, time, venue), QR code for check-in, or additional instructions
Organizer branding: Add your banner image, contact info, or social media links
Example Use Case: For a conference, the confirmation email can include the attendee’s unique QR code, agenda highlights, and check-in instructions.
2. Pending Email
Purpose: Sent when the registration status is marked as “Pending.” This could be due to awaiting payment, approval required registration, or verification.
When It’s Triggered:
After the attendee registers but before full confirmation
For events requiring manual approval or bank transfer payment
What You Can Customize:
Subject line (e.g., “Your Registration has been received -
{{eventInfo.title}}”)Explanation of next steps (e.g., “We’ll review your registration and send a confirmation within 2 business days”)
Payment or approval instructions
Example Use Case: For a members-only seminar, attendees might need to be verified first. The pending email should let them know that confirmation will follow once eligibility is confirmed.
3. Cancellation Email
Purpose: Notifies the participant when their registration has been cancelled.
When It’s Triggered:
When an organizer manually cancels a registration
When a participant cancels their registration (if self-cancellation is enabled)
What You Can Customize:
Subject line (e.g., “Your Registration Has Been Cancelled –
{{eventInfo.title}}”)Reason for cancellation or next steps (e.g., refund process)
Contact details for support
Example Use Case: If an attendee cancels due to a scheduling conflict, you may want to let them know if a refund will be processed or if they can transfer the ticket.
How to Customize Email Templates in EventNook
Go to your event dashboard
Navigate to "Registration Setting" > "Email Settings"
Choose the template you want to edit: Confirmation, Pending, or Cancellation
Edit the subject and body content
Use placeholders (e.g.,
{{order.firstName}}, {{eventInfo.title}}, QR code, etc) to auto-fill personalized informationSave your changes
Customizing these templates helps you maintain consistent communication and a professional impression with your attendees. Take a few minutes to personalize each email—it goes a long way in creating a smooth and branded event experience.
If you need help setting up your templates, don’t hesitate to reach out to EventNook support!
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