Router Troubleshooting

For our portable internet setup, we recommend 4G/5G SIM card routers, typically Huawei models like the B525, to provide reliable internet access at event venues — including overseas locations.

If your router shows a red light and has no internet, here are the most common issues and quick fixes:

🚨 Router Shows Red Light – No Internet Access?

If your router is showing a red light and has no internet, here are the most common issues and how to fix them:

1. SIM Card Issue

   • SIM may not be activated or is inserted incorrectly. → Remove and reinsert the SIM properly. Make sure it's active and has data.

2. Roaming Setting Not Enabled

   • If using a SIM from another country, you must enable data roaming in the router. → Go to Router Configuration (for Huawei B525): http://192.168.8.1 > Network Settings > Mobile Network > Internet Connection > Enable Data Roaming

   • For other router model configuration sites, you may have to configure via: http://192.168.8.1 > Settings > Dial-up > Mobile Connection > Enable Data Roaming

Site for Enabling Data Roaming

The router’s admin page is typically accessed via http://192.168.8.1, but this can vary depending on the router model or if the settings were changed. To confirm the correct IP address, check the sticker on the back of the router—common alternatives include 192.168.0.1 or 192.168.1.1. If the IP was customized and you can't access it, performing a factory reset will restore it to the default.

1. APN Settings Not Set Correctly

• Some SIM cards require a manual APN setup. → Go to (for Huawei B525): 192.168.8.1 > Network Settings > Mobile Network > Internet Connection > Add APN

• For other router model configuration sites, you may have to configure via: 192.168.8.1 > Settings > Dial-up > Profile Management → Enter the APN provided by your SIM provider.

Site for Manual APN Configuration

1. Final Step – Reset the Router

• If nothing works, do a factory reset (press and hold reset button for 10 seconds). → After resetting, reconfigure Roaming and APN settings as needed.

Press and Hold RESET Button at Back of Router for 15 Seconds