Email Setting

Managing Email Settings in EventNook

EventNook allows you to customize your email notifications to match your event communication preferences. You can choose to turn off specific automated emails or control how confirmation emails are shared, including CC and BCC options.

This guide covers how to:

  • Turn off Confirmation, Pending Order, and Cancellation emails

  • Control email copies (CC to attendees in a group) for group registration

  • Control email copies (BCC) to event admin or team

Email Setting

🔧 How to Turn Off Automated Emails

To disable specific email notifications:

  1. Log in to your EventNook admin dashboard.

  2. Go to your event’s Event Setting > Email Template > Setting.

You can toggle off the following email options:

1. Confirmation Email

  • Sent when a registration or order is successfully completed.

  • Toggle OFF if you do not want EventNook to send confirmation emails to attendees.

2. Pending Order Email

  • Sent when a buyer starts the registration but the payment is not completed (e.g., in bank transfer or offline payment), or manual approval required or waiting list registration.

  • Toggle OFF to stop sending reminders or initial emails for pending orders.

3. Cancellation Email

  • Sent when an attendee cancels their registration.

  • Toggle OFF if you prefer to handle cancellations without email notifications.

📩 Turn Off CC to Other Attendees in Group Registration

When a group registers together, all attendees in that group will receive a copy (CC) of the confirmation email if this option is turned on. By default, it's turned off for privacy reason.

To turn off CC to group attendees:

  1. Go to Event Setting > Email Template > Setting

  2. Look for the option: “Turn Off - Email Copy (CC) to other attendees in the Group Registration”

  3. Uncheck or toggle OFF this setting.

✅ Note: When enabled, every attendee in the group will receive the same confirmation email.

📬 Add BCC Emails for Order Confirmation & Pending Emails

You can set up BCC (Blind Carbon Copy) emails to receive internal copies of the Order Confirmation and Pending Order emails.

This is useful for keeping your event team or other stakeholders informed without showing their email addresses to attendees. This can be used as a registration notification email to the event team.

To add BCC recipients:

  1. Go to Event Setting > Email Template > Setting

  2. Find the option: “Add emails in Bcc to receive a copy of Order Confirmation/Pending Email”

  3. Enter the email addresses in a comma-separated format (up to 10 emails max).

Example:

These recipients will receive a BCC copy of emails sent to the ticket buyer.

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