Mail-merge URL in Email
Useful Personalized URLs for Confirmation Emails
When sending emails such as Confirmation Email through EventNook, including personalized URLs can greatly enhance the experience for your attendees. These URLs allow attendees to quickly access important information and manage their orders without needing to contact your team for assistance.
EventNook’s confirmation emails support mail-merge tags, which means each link is automatically personalized with the registrant's event and order details. Below are some useful URLs you can add to your email templates:
URL will have mail-merge fields such as
Event Unique ID - {{eventInfo.eid}}
Order Unique ID - {{order.id}}
Order Number - {{order.orderNo}}
Here is an example of how you can add the mail-merge URL fields in the confirmation email template.
Email Sample with Mail-Merge field
<p>Hi {{order.firstName}},</p>
<p>Thank you for registering for {{eventInfo.title}}. You can manage your registration anytime using the link below:</p>
<p>
<a href="https://reg.eventnook.com/myorder/manage/{{eventInfo.eid}}" target="_blank">
Manage My Registration
</a>
</p>
<p>
<a href="https://reg.eventnook.com/myorder/receipt/{{eventInfo.eid}}?uid={{order.id}}&orderno={{order.orderNo}}" target="_blank">
View My Receipt
</a>
</p>
<p>If you have any questions, feel free to contact us.</p>
URLs
🔧 List of Commonly Used Personalized URLs in the email
1. Manage Order (with OTP Verification)
Allows attendees to securely manage their registration—update details, cancel (if allowed), or access other order functions. Attendees will require to complete a two-factor OTP verification process via email to access or manage their registration.
URL:
Use Case: Include this link in your confirmation email for attendees to easily manage or view their registration via the link in the email.
2. View Order Summary
Provides a detailed, read-only view of the attendee’s order including tickets, information submitted, and payment summary.
URL:
Use Case: Useful when you want attendees to verify their order information without making edits.
3. View e-Ticket with QR Code
Lets attendees access and display their e-ticket and QR code directly.
URL:
Use Case: Add this link if your event uses QR code check-in. Attendees can bookmark or screenshot the ticket in advance.
4. View Receipt
Add the URL below in the email to let registrants to view or download the receipt of the order.
URL:
5. View Invoice
Add the URL below in the email to let registrants to view or download the invoice of the order.
URL:
6. Change Booking Timeslot
If your event allows registrants or ticket buyers to select and change booking timeslots (e.g. for appointments or sessions), this URL gives them the ability to reschedule.
URL:
Use Case: Perfect for time-slotted events with time-slots such as Activities with limited capacity per time-slot.
Final Tips
Always test your confirmation emails with a test order to ensure the links work as expected.
Use clear call-to-action text like “Manage My Registration” or “View My Order”.
Only include URLs that are relevant to your event’s setup and policies.
Need help customizing your email template? Feel free to reach out to EventNook support for guidance.
Last updated
Was this helpful?