Registration Confirmation Email

How to customize Registration Confirmation Email and Send automatically

Customize Confirmation Email and Send Automatically

EventNook automatically sends a registration confirmation email to all attendees once they complete their registration. The type of confirmation email sent varies depending on whether the event is free or paid and the payment method used.

Types of Confirmation Emails:

• Free Events: For free events, the registration is automatically confirmed unless registration approval is required. If approval is enabled, confirmation will only be sent after approval.

• Paid Events with Online Payment: For paid events where attendees use online payment methods, the registration is automatically confirmed, and a confirmation email is sent immediately after successful payment.

• Paid Events with Manual Payment (e.g., Bank Transfer/Offline Payment): In cases where the payment method is manual, such as bank transfers or offline payments, the system sends an acknowledgment email indicating that the registration is pending. The final confirmation is sent once the payment is manually verified.

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Customizing the Confirmation Email Content

EventNook allows you to customize the confirmation email content to suit your event needs. You can include a variety of sections and content elements, with options to toggle certain sections on or off as needed.

Email Content Customization

Here’s how you can personalize the email:

• Thank You Message: You can edit the email to say something like, "Thank you for your registration!" or any custom message of your choice.

Standard Content Sections (Toggle On/Off)

You can include or remove the following sections from the email by toggling them on or off:

• QR Code: Include a QR code for check-in at the event.

• Attendee Details: Display the attendee’s personal and registration details.

• About Event: Include a section with key details or highlights about the event.

• View Registration Detail / View Receipt & Invoice: Provide links to view registration details, receipts, or invoices.

Adding Additional Content Sections

You can also add custom content sections to the email, which can be applied to:

• All ticket types: The content will appear in the confirmation email regardless of the ticket type purchased.

• Selective ticket types: Customize specific messages for different ticket categories (e.g., VIP tickets, Early Bird).

How to Create a Custom Content Section for a Specific Ticket Category

• Click the “Add Content” button to create a new email section.

• Customize the message with content tailored to the specific ticket category. Example: “Dear Parents, please arrive 15 minutes earlier for a special briefing session.”

• Click the Settings (gear icon) on the email content block.

• In the “Select Applicable Tickets” field, change from “Apply to all tickets” to “Apply to selected tickets.”

• Select the relevant ticket category that should receive this message.

• Save your settings to apply the changes.

Using Mail-Merge Fields

To personalize your emails, EventNook supports mail-merge fields that dynamically insert attendee-specific information into the email. You can use fields such as:

• {{order.firstName}}: Inserts the first name of the person placing the order.

• {{attendees.[0].formDetails.firstname}}: Inserts the first name of the first attendee.

You can find these mail-merge tokens in the "Insert Mail-Merge Field" dropdown on the right side of the email editor. Simply copy and paste the relevant token into your email content to personalize it.

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Summary

With EventNook, you can fully customize your order confirmation emails, tailoring the content based on the type of registration and payment method. From toggling standard sections to adding personalized messages with mail-merge fields, the email editor offers a flexible way to engage your attendees with relevant and timely information.