Resend Confirmation Email

How to Resend Confirmation Email to a registrant or ticket buyer

If a registrant hasn’t received their confirmation email or you need to resend it for any reason, EventNook provides an easy way to do so. Follow the steps below to resend confirmation emails to your event attendees.

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Step-by-Step Guide to Resend Confirmation Emails:

1. Access Your Event Dashboard

• Log in to your EventNook account.

• From the main page, go to My Events and select the relevant event.

2. Navigate to the Orders Section

• Once inside the event dashboard, go to Manage → Report → View Orders.

• You can use the search bar to locate the specific order using the attendee’s name or email address.

3. Resend the Confirmation Email

• Find the order you wish to resend the confirmation email for and click View.

• In the attendee’s registration details, click the Action dropdown menu.

• Select Resend Confirmation Email from the menu.

4. Optional: Add CC Emails

• When resending the confirmation, you have the option to CC up to three additional email addresses.

• Your email (as the event organizer) will automatically be set as the default CC.

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Additional Tips:

• If attendees still don’t receive the confirmation, remind them to check their spam or junk folder.

• Ensure the email address is correct before resending the confirmation.